Your privacy and security
Your online security is important to us, and we're committed to keeping your personal information completely confidential. Any information sent over the Internet from your computer to ours—including address information, credit card numbers, and information submitted through our online application—uses Secure Socket Layer (SSL) technology. SSL encrypts your personal information before it leaves your computer, which ensures that no one else can read or access the information.

When you communicate with us through email, we may keep the content of your email messages, your email address, and our responses. This information is encrypted for your protection, and we have security measures in place to protect against loss, misuse, or theft. Your information stays with us only: under no circumstances will we share, sell, rent, trade, or talk about your personal information with anyone else.


How do I submit my story?
There are two ways to send us your story: by mail or online. To send in your story by mail, please print and complete this application or use the form that's been provided for you at the back of your book.
Send to:
Saving Your American Dream
10299 Southern Blvd #213488
West Palm Beach FL 33411-4377

Please note that we can't be responsible for any shipping charges or costs you incur in submitting your application. If you'd like to send documentation, photos, or other materials with your story, you’re welcome to do so, but please don’t send anything that needs to be returned.

To send in your story online, you'll need your access code, located at the back of your book behind a peel-off label. For paperbacks, your code is on the inside back cover of the book. For hardcovers, your code is under the back flap of the book’s dust jacket.

If you've purchased your book through this site, you may also send in your story using your temporary access code (this temporary code will be sent to you via email). If you have a Kindle or Sony eBook, please contact the online retailer where you made your purchase to request your code.


What happens next?
We personally read each and every story we receive. After reading your story, we'll contact you to set up a time where we can get to know you a little better. We may also ask you to provide financial, credit, and background information. We'll be using all of this information to determine how we can help you and what assistance we may be able to provide.

If you are selected to receive any type of financial assistance, we'll work with you one-on-one to determine what assistance would benefit both your short- and long-term goals. We'll set up a plan and outline an agreement for the goals and milestones you'll be working toward. You'll be required to meet certain expectations to continue to receive assistance; but don't worry, we'll be working closely with you throughout the entire process.


What if I need help immediately?
If you are faced with an emergency, contact us directly. Please keep in mind that the process for assistance may take some time and is ongoing. As much as we wish we could, we are unable to assist everyone. If you are faced with immediate or extreme financial difficulty, we encourage you to pursue alternatives and other financial assistance.


Can I return my book?
Yes, you may return your book within thirty days of delivery for a full refund, as long as your book's access code has not been revealed or removed. If you've removed the access code, registered your book, or submitted your story, we are unable to accept the return.

To request a return, please send an email to returns@SavingYourAmericanDream.org. Tell us the reason for your return and if you'd like an exchange or refund. We'll issue a Returns Authorization (RA) number; please include this number with your book and write it clearly on the outside of your return packaging.
Send your return to:
Saving Your American Dream
RA# _____________
10299 Southern Blvd #213488
West Palm Beach FL 33411-4377

We can't be responsible if your book is lost or damaged on the way back to us, so please insure your package or ship with a carrier that provides a delivery confirmation.

Once your book has been returned and reviewed, we'll issue a refund. You should expect to receive your refund within four weeks from the time your package is given to the return shipper of your choice. This time period includes the transit time to return the book to us (five to ten business days), the time it takes us to process your return (three to five business days), and the time it takes your bank to process our refund request (five to ten business days). We'll notify you via email of your refund once we've received and processed the return. Please note that all shipping charges are nonrefundable.


Changes
We may need to change our policies from time to time in order to address new issues, evolving technologies, or changes on our site. Check this page regularly, as changes to our website, posted policies and Terms of Use, may change without notice or liability.